Refund policy
Return Process
- Customer contacts your support (email or phone) with:
- Order number and purchase details.
- Description of the issue (with photos if relevant).
- Your team reviews the claim and may request evidence before approving the return.
- Offer return instructions once approved.
Refund Process
- Once the returned item is received and inspected:
- Refund processed within 7 to 10 business days to the original payment method.
Non-Returnable Items
- Opened or partially consumed items—unless the issue was due to quality control at your end.
- Items damaged due to customer handling.
- Lack of proof of purchase.
Exchanges
- Offer replacements for defective or incorrect items.
- Customers should request an exchange within 24 hours of delivery
Cancellation Policy
- Allow order cancellations within 24 hours of placement.
- Once an order is shipped, cancellations won’t be accepted.
